Terms of Service

Governing Law:State of Texas  | Venue:Travis County, Texas  | Provider:Chillead, Inc.  | Contact: legal@chillead.com

1. Agreement & Acceptance

1.1 Binding Contract. These Terms of Service (“Terms”) constitute a legally binding contract between Chillead, Inc. (“Chillead,” “we,” “us,” or “our”) and the business entity or person (“Customer,” “you,” or “your”) that creates an account or accesses or uses the Chillead platform.

1.2 Authority. If you are accepting these Terms on behalf of a business entity, you represent that you have full legal authority to bind that entity.

1.3 Applicability. These Terms apply to all individual Users authorized by Customer, including administrators, sales representatives, dispatchers, technicians, and any other personnel.

1.4 Rejection. If Customer does not agree to these Terms in their entirety, Customer must not create an account or use the Platform.

1.5 Order of Precedence. In the event of conflict between these Terms and any executed Order Form, the Order Form shall govern solely with respect to its specific subject matter.

2. Definitions

• “Chillead” means Chillead, Inc., a corporation organized under the laws of the State of Texas.
• “Customer” / “Tenant” means the business entity that has subscribed to the Platform.
• “User” means any individual employee, contractor, or agent of Customer who accesses the Platform.
• “Platform” means all Chillead SaaS offerings, including the web application (also branded as “Tasker”), all APIs, integrations, and related services.
• “Customer Data” means all data submitted, uploaded, or input into the Platform by Customer or its Users.
• “End Customers” means Customer's own clients, leads, prospects, and third parties contacted through the Platform.
• “Calling Services” means the telephony and messaging features including auto-dialer, click-to-call, SMS, voicemail drop, call recording, AI transcription, AI summaries, and AMD.

3. Services

3.1 Platform Modules. Subject to payment and compliance, Chillead grants Customer a limited, non-exclusive right to use the Platform, including:

• CRM: Contact and lead management, activity history, tags, custom fields, pipeline stages
• Tasks & Task Cycling: Task creation, assignment, status tracking, priority scoring, automated generation, rule-based cycling between reps
• Dialer: Auto-dialing, click-to-call, voicemail drop, AMD, call recording, dashboards
• Communication Hub: Unified inbox for SMS, voicemail, call logs, and notifications with conversation threading
• Estimates & Invoices: Digital document creation, line-item configuration, delivery, and e-signature collection
• Calendar & Dispatch: Technician scheduling, booking, GPS-based job dispatching
• Field Technician Portal: Mobile-optimized technician interface with job management, on-site timers, checklists, and field-generated documents
• Automation Engine: Rule-based lead recycling, task escalation, workflow automation, and event-driven triggers
• AI Features: Call transcription (AssemblyAI), AI call summarization (Google Gemini), and AI-powered task generation
• Analytics & Reporting: Performance dashboards, KPI tracking, rep metrics, and revenue reporting
• Client Portal: End-customer self-service portal for service history, invoices, and appointment booking
• Reputation Management: Online review aggregation, review request automation, and sentiment monitoring
• Telegram Bot: AI-powered Telegram integration for notifications, task creation, and natural language commands
• E-Signatures: ESIGN Act and UETA-compliant digital signature collection
• Web Booking: Public-facing booking widget with customizable fields
• White-Label: Custom branding, domain, and visual identity configuration for tenant companies
• Tracking Pixels: Meta, Google, TikTok, and LinkedIn conversion tracking integrations
• HouseCall Pro Integration: Bidirectional sync of customers, jobs, scheduling, and invoices

3.2 Uptime. Commercially reasonable efforts to maintain 99.5% monthly availability, excluding scheduled maintenance and force majeure.

3.3 Modifications. Chillead reserves the right to modify any feature with 30 days advance notice for material changes.

3.4 Third-Party Integrations. The Platform integrates with Telnyx, AssemblyAI, Google Gemini, Stripe, Resend, HouseCall Pro, and Telegram. Chillead is not liable for third-party service failures.

4. Account Registration & Security

4.1 Customer must provide accurate registration information. 4.2 Customer is solely responsible for all activity under its account. 4.3 Strong, unique passwords are required. 4.4 Two-factor authentication (2FA) must be enabled for all administrator accounts. 4.5 Unauthorized access must be reported to legal@chillead.com. 4.6 One account per business entity. 4.7 Chillead may require identity verification before activating Calling Services.

5. Subscription, Fees & Payment

5.1 Fees per Order Form or current pricing page. 5.2 Billed in advance, monthly or annually. 5.3 Non-refundable. 5.4 Processed by Stripe, Inc. 5.5 Autopay authorized. 5.6 Late payment: 1.5%/month interest. 5.7 Suspension after 15 days non-payment. 5.8 Fees exclude taxes. 5.9 60 days notice for pricing changes. 5.10 Disputed charges must be reported within 30 days to legal@chillead.com.

6. TCPA & Telephony Compliance - Customer's Sole Responsibility

6.1 Customer's Legal Obligation. Customer acknowledges its use of Calling Services is subject to:

• (a) The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
• (b) The FTC Telemarketing Sales Rule (TSR), 16 C.F.R. Part 310
• (c) The CAN-SPAM Act, 15 U.S.C. §§ 7701-7713
• (d) Texas Telemarketing Disclosure Act, Tex. Bus. & Com. Code §§ 302.001 et seq.
• (e) Florida Telephone Solicitation Act (FTSA), Fla. Stat. § 501.059
• (f) California Invasion of Privacy Act (CIPA), Cal. Penal Code § 630 et seq.
• (g) Illinois Biometric Information Privacy Act (BIPA), 740 ILCS 14/
• (h) All other applicable state and local telephone solicitation, call recording, and privacy laws

6.2 Prior Express Written Consent. Customer warrants that before using Calling Services for marketing calls/texts, it has obtained PEWC per 47 C.F.R. § 64.1200(f)(9), including the FCC one-to-one consent rule (effective January 27, 2025). Consent records must be maintained for 5 years minimum.

6.3 Do-Not-Call Compliance. Customer must maintain an internal DNC list; scrub against the National DNC Registry every 31 days; check state DNC registries; check the FCC Reassigned Numbers Database; and include opt-out mechanism in every outbound SMS.

6.4 Calling Hours.

6.5-6.7 Customer is responsible for state telemarketer registrations, call recording consent, and AI processing disclosure to end customers.

6.8 Chillead's Role. Chillead provides the Platform as a technology service. Chillead is NOT a telemarketer. All calls are initiated by Customer.

6.9 Compliance Certification. By activating Calling Services, Customer certifies that it has reviewed and understands all applicable laws.

7. Acceptable Use Policy

7.2 Permitted Use. The Platform is intended for lawful business use by home-service companies.

7.3 Key Prohibitions. Customer and all Users are prohibited from:

• Using the Platform to harass, threaten, or abuse any person
• Contacting anyone on the National DNC Registry without valid exemption
• Contacting anyone without legally required prior consent
• Calling outside permitted hours
• Transmitting unlawful, defamatory, or fraudulent content
• Impersonating Chillead, any government agency, or any other entity
• Conducting telephone solicitations without required state registrations
• Reverse engineering or decompiling the Platform
• Scraping or extracting data through unauthorized means
• Placing excessive load on Chillead's infrastructure
• Using the Platform for competitive intelligence against Chillead
• Circumventing technical controls, rate limits, or safety mechanisms

8. Customer Data & Intellectual Property

8.1 Customer retains all rights to Customer Data. 8.2 Customer grants Chillead a limited license to process data solely to provide the Platform. 8.3 Chillead may use aggregated, anonymized data for improvement. 8.4 Chillead will not sell Customer Data. 8.6 Chillead owns all Platform IP. 8.8 “Chillead” and “Tasker” are trademarks of Chillead, Inc.

9. Data Processing

9.1 Customer is the data controller; Chillead is the data processor. 9.4 Sub-processors include: Telnyx, AssemblyAI, Google LLC, Stripe, Resend, HouseCall Pro (ServiceTitan, Inc.), and Telegram Messenger. 9.5 Breach notification within 72 hours of discovery.

10. User Data Deletion & Account Termination

10.1 Deletion Rights. All platform users and data subjects (end customers of tenant companies) have the right to request deletion of their personal information held by Chillead, subject to applicable legal retention requirements. Requests may be submitted to privacy@chillead.com or through the Settings > Account > Data Management section of the Platform.

10.2 Verification. Chillead will verify the identity of the requestor before processing any deletion request. For end customers, the tenant company must confirm the request.

10.3 Scope. Upon verification, Chillead will delete or de-identify: user account data, CRM records, task assignments, communication logs, AI transcripts and summaries, estimates and invoices, e-signature data, GPS location history, client portal activity, reputation management data, and UI preferences.

10.4 Legal Retention Exceptions. Chillead may retain data where required by law: (a) call recordings, transcripts, and consent records for 5 years (FTC TSR, 16 C.F.R. § 310.5(e)); (b) financial records for 7 years (IRS, 26 U.S.C. § 6001); (c) e-signature records for 7 years (ESIGN/UETA); (d) data subject to active litigation or legal hold.

10.5 Account Termination Data Handling. Upon termination: (a) 30-day data export window; (b) deletion from primary systems within 30 days after export window; (c) backup purge within 90 days. Legal retention obligations survive termination.

10.6 Response Timeline. Acknowledgment within 5 business days; completion within 45 days of verification (extendable to 90 days with written notice).

10.7 Third-Party Deletion. Chillead will direct sub-processors to delete the requestor's personal data, subject to those providers' own retention policies. See our Privacy Policy Section 7 for full details.

11. Indemnification

11.1 Customer Indemnifies Chillead from all claims arising from TCPA violations, failure to obtain consent, failure to honor opt-outs, failure to maintain DNC compliance, breach of Terms, and gross negligence.

11.2 Chillead Indemnifies Customer from claims that the Platform itself infringes a valid US patent, copyright, or trademark.

12. Limitation of Liability

13. Warranty Disclaimer

14. Dispute Resolution & Arbitration

14.1 All disputes shall be resolved by final and binding arbitration, not in court. 14.2 Under AAA Commercial Arbitration Rules, single arbitrator, via videoconference. 14.3 Governed by Texas law. 14.4 Non-arbitrable matters: Travis County, Texas courts. 14.5 CLASS ACTION WAIVER: ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. 14.6 30-day notice and cure period before arbitration. 14.7 Emergency injunctive relief permitted.

15. Term & Termination

15.1 Terms commence on acceptance and continue for the subscription term. 15.2 Monthly: 30 days notice. Annual: 60 days before renewal. 15.3 Chillead may terminate immediately for material breach, non-payment, TCPA violations, or illegal use. 15.4 Customer Data available for export for 30 days after termination, then securely deleted per Section 10.

16. Miscellaneous

16.1 Entire Agreement. 16.2 Amendments with 30 days notice. 16.3 Severability. 16.4 No Waiver. 16.5 Force Majeure. 16.6 Assignment restrictions. 16.7 Notices to legal@chillead.com. 16.8 Independent contractors. 16.9 Electronic signatures are legally binding under E-SIGN and Texas UETA.

Acceptable Use Policy

Effective Date: May 17, 2026  |  Incorporated into: Terms of Service (Section 7)  |  Contact for Violations: legal@chillead.com

AUP 1. Purpose and Scope

This AUP establishes rules governing all use of the Platform, protecting its integrity, End Customers and third parties from unlawful conduct, ensuring legal compliance, and preserving Chillead's reputation.

AUP 2. Permitted Use

The Platform is intended for lawful business use by home-service companies for CRM management, scheduling, legitimate telephone outreach to consented contacts, estimates, invoices, dispatch, e-signatures, booking, and workflow automation.

AUP 3. General Prohibited Uses

• 3.1 Unlawful Activity. Any purpose violating applicable law.
• 3.2 Harassment. Threatening, intimidating, stalking, or abusing any person.
• 3.3 Emergency Services. Contacting 911 for non-emergency purposes.
• 3.4 Impersonation. Impersonating Chillead, government agencies, or other entities.
• 3.5 Misrepresentation. False caller ID (spoofing in violation of 47 U.S.C. § 227(e)).
• 3.6 Unrelated Business Use. Using one subscription for multiple unrelated entities.
• 3.7 Resale. Reselling platform access without written consent.
• 3.8 Competitive Intelligence. Gathering competitive intelligence against Chillead.
• 3.9 Circumventing Controls. Bypassing rate limits, calling-hour restrictions, or safety mechanisms.
• 3.10 Credential Sharing. Sharing login credentials with unauthorized persons.

AUP 4. Telephony-Specific Prohibitions

• 4.1 Calling without required consent
• 4.2 Calling DNC-listed numbers
• 4.3 Calling outside permitted hours
• 4.4 Calling without state registration
• 4.5 Spam calling (abandonment rate > 3%)
• 4.6 Commercial SMS spam
• 4.7 Caller ID spoofing
• 4.8 Unlawful recorded messages
• 4.9 Recording without consent disclosures
• 4.10 AI feature misuse (surveillance, training competing models)
• 4.11 Calling reassigned numbers
• 4.12 Number rotation for carrier evasion

AUP 5-7. Content, System & Data Prohibitions

Prohibited content includes illegal, defamatory, obscene, or IP-infringing material, malware, and hate speech. System prohibitions include unauthorized access, vulnerability exploitation, scraping, excessive load, reverse engineering, and bypassing authentication. Data prohibitions include processing without lawful basis, uploading sensitive data without authorization, unauthorized data sales, profiling without notice, and retention violations.

AUP 8. Consequences of Violation

• 8.1 Written warning for first-time, non-egregious violations
• 8.2 Temporary feature suspension for ongoing or repeated violations
• 8.3 Full account suspension for serious violations
• 8.4 Account termination without refund for severe violations (TCPA violations, spoofing, illegal use)
• 8.5 Legal action for liability-causing violations
• 8.6 Regulatory referral to FCC, FTC, or state attorney general

AUP 9. Reporting Violations

AUP 10. Policy Updates

Chillead may update this AUP at any time. Material changes communicated 30 days in advance. Continued use constitutes acceptance.

These Terms of Service and Acceptable Use Policy are effective as of May 17, 2026. Chillead, Inc. All rights reserved.