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CRM & Pipeline

Visual pipeline management built for how service businesses actually sell

Chillead's crm & pipeline is included in every plan starting at $49/month.

Most CRMs were designed for SaaS sales teams sitting at desks. Your business works differently. You close deals over the phone, on job sites, and between dispatch calls. Chillead's CRM is built for that reality - drag-and-drop pipeline stages, automatic contact enrichment, deal tracking tied directly to jobs and invoices, and AI-powered follow-up reminders that make sure nothing falls through the cracks.

2.4x
Higher close rate with structured pipeline management
Integrates withHouseCall ProGoogle SheetsGoogle ContactsCSV Import
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Your entire operation. One screen.

Click the preview to open a fully interactive simulation of your AI-powered admin dashboard. Navigate tabs, filter KPIs, expand rep details - everything works.

Chillead CRM & Pipeline - live interactive demo
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What crm & pipeline gives your business

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Visual Pipeline Board

Drag and drop deals between custom stages. Build separate pipelines for installs, repairs, maintenance contracts, or any workflow your business runs. Every deal shows value, age, and next action at a glance.

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Contact Enrichment & Deduplication

Import contacts via CSV or sync from HouseCall Pro. Chillead automatically detects duplicates using a 3-layer engine (email, phone, company + name match) and lets you merge them with a side-by-side comparison.

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AI-Powered Lead Scoring

Every lead gets scored based on engagement signals, call history, response speed, and deal size. Your team sees exactly which leads to prioritize without guessing.

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Connected to Every Touchpoint

Every call, text, email, invoice, dispatch event, and note is automatically linked to the contact record. Open a contact and see their full story - no digging through separate tools.

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Custom Fields & Tags

Track equipment types, property sizes, contract values, referral sources, or anything your business needs. Custom fields appear everywhere the contact shows up - pipeline cards, search results, mobile app.

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Two-Way Google Sheets Lead Sync

Connect a Google Sheet and keep it in sync with your CRM both directions. Leads added to the sheet flow into Chillead automatically, and contact updates write back to the sheet - perfect for teams that capture leads in spreadsheets or share data with partners.

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Activity Timeline

A chronological feed of every interaction with a contact. Calls, emails, job completions, invoice payments, form submissions - all timestamped and searchable. Your team always has full context.

Get started in four steps

1

Import Your Contacts

Upload a CSV or sync from HouseCall Pro. Chillead imports contacts, jobs, and notes - then runs deduplication automatically.

2

Build Your Pipeline

Create custom stages that match your sales process. Drag and drop to reorder. Set automation rules for each stage transition.

3

Start Closing Deals

Your team moves deals through the pipeline. AI scores leads, automation handles follow-ups, and every interaction is logged automatically.

4

Convert to Jobs

Turn a won deal into a dispatched job with one click. Customer info, job notes, and pricing carry over automatically.

Pipeline Management That Matches Your Workflow

Service businesses don't follow the same sales cycle as software companies. An HVAC install has different stages than a plumbing emergency. A commercial electrical bid looks nothing like a residential service call.

Chillead lets you create unlimited custom pipelines, each with its own stages, automation rules, and reporting. A typical setup might include a "New Leads" pipeline (inquiry, qualified, estimate sent, follow-up, booked), an "Active Jobs" pipeline (scheduled, in progress, awaiting parts, completed), and a "Maintenance Contracts" pipeline (proposal sent, negotiating, active, renewal due).

Each pipeline card shows the deal value, days in stage, assigned rep, and next scheduled action. Drag a deal to a new stage and automation kicks in - send a confirmation email, notify the assigned tech, or create a follow-up task.

Clean Data, Better Decisions

Dirty CRM data costs service businesses real money. Duplicate contacts mean duplicate marketing spend. Missing phone numbers mean missed follow-ups. Wrong addresses mean wasted truck rolls.

Chillead's 3-layer deduplication engine catches duplicates that other CRMs miss. It checks email matches, phone number matches (with formatting normalization), and fuzzy company + name matching. When duplicates are found, you see a side-by-side comparison and can merge with one click - consolidating all history, notes, jobs, and invoices into a single record.

The result: every rep works from the same clean dataset. Marketing campaigns hit the right people. Reports reflect reality.

A CRM That Works in the Field

Your sales reps aren't sitting at desks all day. They're meeting customers, inspecting job sites, and closing deals from their trucks. Chillead's mobile CRM gives them everything they need on their phone - search contacts, update deal stages, log notes by voice, and create follow-up tasks - all without opening a laptop.

After a site visit, your rep can update the deal stage, attach photos, adjust the estimated value, and schedule a follow-up call - all from the parking lot. The office sees the update in real time.

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See crm & pipeline in action

Watch a quick walkthrough of how real service businesses use this every day.

Book a Live Demo →
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We finally stopped losing leads between the cracks. The pipeline shows us exactly where every deal stands.

Mike R.

Owner, R&M HVAC Services

What the competition can't match

Jobber, HouseCall Pro, and Workiz don't have real CRM pipelines - your sales process ends up living in spreadsheets or sticky notes. ServiceTitan has a pipeline, but the minimum cost is $245/mo with a $5,000 setup fee. GoHighLevel has a solid CRM but zero dispatch or field service features. Chillead gives you an enterprise-grade CRM that's connected to dispatch, invoicing, and a built-in dialer starting at 49/mo.

Common questions about CRM & Pipeline

Yes. Create unlimited custom pipeline stages for different service types - HVAC installs, plumbing repairs, maintenance contracts. Each pipeline has its own stages, automation rules, and reporting dashboard.
Seamlessly. Click-to-call any contact from the CRM, and the call is automatically logged to their record with AI transcription and extracted action items. No switching between tools.
Yes. Chillead supports CSV import and has a built-in HouseCall Pro bidirectional sync. Import contacts, jobs, and notes in under 30 minutes. Deduplication runs automatically after import.
Yes. Chillead offers two-way Google Sheets sync. New rows in your connected sheet become CRM leads automatically, and contact changes in Chillead write back to the sheet - so spreadsheet-based teams and partners always work from the same data.
Chillead's AI scores leads based on engagement signals (calls answered, emails opened), response speed, deal size, and historical conversion data for similar lead profiles. Scores update in real time as new interactions occur.
Yes. The Chillead mobile app gives sales reps and technicians full CRM access - search contacts, update deals, log notes by voice, attach photos, and create follow-up tasks from anywhere.

Works even better together

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Auto-Dialer

The built-in power dialer that competitors charge $50-150 extra for

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Dispatch & Scheduling

Assign, route, and track every job in real time

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Invoicing & Payments

Invoice on-site, get paid the same day

Go deeper on crm & pipeline

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