What ivr & voice booking gives your business
Conversational AI Booking
Callers don't navigate a robotic menu - they talk. Gemini-powered IVR understands plain speech ('my AC stopped working, can someone come tomorrow?'), checks live availability, and books the appointment straight onto your dispatch calendar.
24/7 After-Hours Handling
When the office is closed, the IVR still answers. It captures the caller's details, triages emergencies, books non-urgent jobs for the next open slot, and texts a confirmation - so you wake up to a full schedule, not a voicemail backlog.
Smart Phone-Tree Routing
Build a routing tree that sends sales calls to your reps, service calls to dispatch, and billing questions to the office. Calls can ring groups, follow time-of-day rules, or fall back to the IVR when no one picks up.
Caller Recognition
When an existing customer calls, the IVR matches their number to their CRM record and greets them by name with full context - open jobs, last service, outstanding balance - so the conversation starts informed.
Emergency Triage
Configure keywords and questions that flag a call as urgent. Emergencies are escalated to an on-call tech or owner immediately, while routine requests are scheduled - so true emergencies never sit in a queue.
Every Call Logged
Each IVR interaction is transcribed, summarized, and attached to the contact record - just like a live call. You get a complete audit trail of what the AI said, what the caller wanted, and what was booked.
Get started in four steps
Set Your Greeting & Hours
Record or type your company greeting, define business hours, and choose what the IVR handles directly versus what it routes to a person.
Build Your Routing Rules
Map call types to teams - sales, service, billing - and set fallback rules so calls reach the AI when no one picks up or the office is closed.
Connect Your Calendar
Link the dispatch calendar so the IVR can see live availability, job durations, and service areas before it offers a booking slot.
Go Live 24/7
Point your number to Chillead. Callers are greeted, helped, and booked around the clock. Every interaction is transcribed and logged to the CRM.
The Real Cost of a Missed Call
For a service business, a ringing phone is a buying signal. The caller has a problem right now and is ready to pay someone to fix it. If you don't answer, they don't leave a voicemail and wait - they call the next company on the list.
Industry data consistently shows that a large share of inbound service calls go unanswered, and most of those callers never call back. At an average job value of several hundred dollars, even a handful of missed calls a week adds up to tens of thousands in lost revenue a year.
Chillead's IVR closes that gap. Every call gets answered - by your team when they're available, and by the conversational AI when they're not. The caller gets help, the job gets booked, and the revenue stays with you instead of your competitor.
Conversational, Not a Robotic Menu
Traditional IVR systems frustrate callers: 'Press 1 for sales, press 2 for service...' Customers hang up. Chillead's IVR is different because it's built on Gemini's natural language understanding.
Callers simply describe what they need in their own words. The AI interprets intent, asks clarifying questions when needed ('Is this for a heating or cooling issue?'), confirms the appointment details, and reads back the booking. It handles interruptions, accents, and the messy way real people actually talk.
The result feels less like an automated system and more like a competent receptionist who never has a bad day, never goes on break, and never puts a caller on hold.
Bookings That Land Directly on Your Schedule
An IVR that just takes a message creates more work - someone still has to call back, find a slot, and enter the job. Chillead's IVR is connected to your live dispatch calendar, so it does the whole thing end to end.
When a caller books, the AI checks real availability, respects your service areas and job durations, reserves the slot, creates the job, links it to the right contact (or creates a new one), and fires a confirmation SMS. By the time you look at the board, the appointment is already there - assigned, scheduled, and confirmed.
No callbacks. No double-bookings. No data re-entry.
See ivr & voice booking in action
Watch a quick walkthrough of how real service businesses use this every day.
Book a Live Demo →“It books after-hours calls straight onto the schedule. We stopped losing the 6pm-to-8am jobs to whoever picked up first.”
Nina R.
Owner, ClearView Plumbing
What the competition can't match
Standalone AI receptionist tools cost $100-300/month and don't touch your dispatch calendar or CRM - they just take messages. Jobber, HouseCall Pro, Workiz, and FieldPulse have no conversational IVR at all. ServiceTitan offers call handling but only on enterprise tiers starting at $245+/mo. Chillead builds a Gemini-powered IVR that books straight into dispatch right into the platform.
Common questions about IVR & Voice Booking
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